DELIVERY & SHIPPING INFORMATION

 

DELIVERY ORDERS

HapiSoy Soy Yoghurts

Delivery is only be available to METRO MELBOURNE. This is due to the fragility of the yoghurts and their need to be chilled.

  • Delivery - $15 Flat Fee

  • Friday 9am-3pm delivery to residential address' only. For selected Melbourne Metro suburbs.

  • If ordered before Wednesday 5pm products will be delivered on the Friday between 9am and 3pm

 

Note: Please leave a cool food insulation bag or cool box Esky for us to store your yoghurts.

 

HapiSoy Sweetened Condensed Soy Milk

AUSTRALIAN ORDERS ONLY

Orders are usually shipped by Australia Post's trackable Parcel Post, unless otherwise stated, and require a signature on delivery.

Shipping & handling is calculated on the cost and weight of your order.

Standard Post can be selected. 

Standard Order - $12.20 (500g to 1kg), $15.35 (1kg to 3kg) and $18.50 (3kg to 5kg)

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Please Note: The total cost of your order including S&H is displayed by the shopping cart before any commitment to buy is required.

 

PICK UP ORDERS

Pick Ups occur on Friday in Port Melbourne.

(HapiSoy, Unit 4/578 Plummer St, Port Melbourne)

 

Or ask your local grocer/supermarket to stock HapiSoy's products and we can arrange delivery to your nearest store. Otherwise email us your local grocer's contact number and we will follow up. Our contact email is info@hapisoy.com.

 

RETURNS & REPLACEMENTS

Our refund and return policy is in line with the 'Consumer Rights & Guarantees' as set out by the Australia Competition & Consumer Commission.

You may seek a refund for goods purchased from us if the product is faulty through no fault of your own, or if it does not match our product description. However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

In order to return any product(s), you must contact us BEFORE sending the product(s) back. 

If you prefer an alternative to a refund we can arrange for goods to be exchanged or repaired. A credit to be used on other HapiSoy products may be offered at our discretion.

Please choose carefully as you are not entitled to a refund if you simply change your mind.

GOODS DAMAGED DURING SHIPPING

HapiSoy will, at our discretion, replace, repair or offer a credit for goods damaged in transit.

All packaging materials and the box/satchel must be kept and you may be asked to lodge a complaint with Australia Post, if applicable.

Photographic evidence of the damage may be required and the goods may need be returned for examination.

 

ORDER CANCELLATIONS

Orders placed by email, telephone or via our website may be cancelled prior to the order being shipped, however, this may entail a cancellation fee to cover the cost of any transaction fees and time required to complete any refund.